Privacy Policy

Sutton Coldfield Travel Clinic ("we", "us", "our") is committed to protecting your privacy. This policy explains what personal information we collect, how we use it and the rights you have.

Who we are

Sutton Coldfield Travel Clinic, 416 Birmingham Road, Wylde Green, Sutton Coldfield, Birmingham, B72 1YJ. Contact: 0121 373 7992 · hello@suttoncoldfieldtravelclinic.co.uk.

Information we collect

• Contact details you provide when booking (name, phone, email).
• Health information relevant to your consultation, vaccinations and travel history.
• Payment information processed by our payment provider.
• Website usage data (see our Cookie Policy).

How we use your information

• To provide travel health consultations and vaccinations.
• To maintain clinical records as required by law and professional standards.
• To contact you about appointments, boosters and follow-up care.
• To operate, secure and improve our website.

Lawful basis

We process personal data on the basis of contract (delivering the services you request), legal obligation (clinical record-keeping), legitimate interests (running the clinic) and, for special-category health data, explicit consent and the provision of health care under Article 9(2)(h) UK GDPR.

Sharing

We do not sell your data. We share information only with trusted service providers (e.g. clinical software, payment processing) and where required by law or with your consent (e.g. sharing records with your GP).

Retention

Clinical records are kept in line with NHS and professional retention guidance. Other information is retained only for as long as needed.

Your rights

You have rights of access, rectification, erasure, restriction, portability and objection. See our GDPR Policy for how to exercise them.

Contact

To make a request or ask a question, email hello@suttoncoldfieldtravelclinic.co.uk or write to us at the address above. You may also complain to the UK Information Commissioner's Office (ico.org.uk).